Support
Send the entry, not a description.
Write to support@rulestage.com. If a customer was blocked, open the audit entry that matches, choose Export diagnostics, and attach the file. It carries the decision, the version that was live, your settings and the engine version; customer ids are hashed.
We reply within 2 business days.
- A checkout was blocked or allowed unexpectedly: attach the exported audit entry.
- A billing or refund question: include your store domain and the invoice date.
- Anything else: include your store domain and what you expected to happen.