Skip to content
Rulestage
Try the simulatorInstall on Shopify

Support

Reproduce the cart, then send the entry.

Write to support@rulestage.com. For a checkout issue, run the reported cart in the simulator against the version that was live. Choose Export diagnostics from the replay and attach the file. It carries the replayed decision, the rule version, your settings and the engine version; customer ids are hashed.

We reply within 2 business days.

  • A checkout was blocked or allowed unexpectedly: include the replay's diagnostics. If you cannot reproduce it, describe the cart and the result you expected.
  • A billing or refund question: include your store domain and the invoice date.
  • Anything else: include your store domain and what you expected to happen.